Privacy Policy
Introduction: Natural Med (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information.
Information We Collect
- Personal details (name, email, phone, billing/delivery address)
- Payment information (processed securely via webhooks and auth02 standards)
- Usage data (IP, browser type, site activity)
- Health-related preferences (if voluntarily provided)
How We Use Your Information
- Process orders and deliver products
- Provide customer support
- Improve website and services
- Send promotional offers (opt-in only)
- Comply with legal obligations
Data Sharing
We share data only with trusted service providers (payment processors, couriers) or regulators when legally required. We never sell your data.
Security
We use SSL encryption, secure gateways, and restricted access to protect your data.
Your Rights
- Access, correct, or delete your data
- Opt out of marketing
- Request data portability
- Lodge a complaint with SA’s Information Regulator
Cookies
We use cookies to enhance user experience. You may disable them in your browser settings.
Retention
We retain data only as long as necessary for business or legal purposes.
Contact
Email: info@naturalmed.co.za
Phone: 0815315082
Terms & Conditions
Introduction
By using our website or purchasing products, you agree to these Terms & Conditions.
Eligibility
You must be 18+ to purchase products.
Products & Services
We provide health and wellness products. Descriptions are accurate but minor variations may occur. Availability depends on stock.
Orders & Payments
- Orders confirmed once payment is received
- Payments processed securely via Paystack
- We may cancel orders due to fraud suspicion or stock issues
Delivery
Delivery times are estimates. Risk passes to customer upon delivery. Accurate delivery details must be provided.
Returns & Refunds
Returns accepted within 7 days if unopened and in original condition. Refunds processed within 14 business days. Certain products may not be returnable.
Limitation of Liability
We are not liable for indirect or consequential damages. Products are not a substitute for medical advice.
Intellectual Property
All content is property of Natural Med. Unauthorized use is prohibited.
Governing Law
These Terms are governed by South African law. Disputes resolved in SA courts.
Amendments
We may update these Terms at any time. Continued use constitutes acceptance.